This foundational module introduces the essential functions that underpin effective management, including planning, organizing, leading, and controlling. Acting as a steppingstone, you will understand how managers create and maintain order within organizations. Students will explore time-tested theories of management and learn how decision-making drives success across various sectors. A major focus is organizational structure. How roles are defined, responsibilities are distributed, and systems are put in place to support efficiency in operations.  

By the end of the module, learners will have a clear picture of how these concepts are applied in real-world settings, preparing them for deeper dives into specialized fields like healthcare management.  

Expanding the basics, this module takes a more advanced look at how organizations are managed. It dives into topics such as managing people through human resources strategies, keeping employees engaged and motivated, and ensuring open, effective communication within teams. Students will examine how different leadership styles affect group dynamics and learn practical approaches to guiding organizations through periods of change.  

Through case studies and practical examples, the module helps learners develop the interpersonal and strategic thinking skills needed to manage teams successfully and steer organizations toward their goals 

This module explores how hospitals operate behind the scenes, revealing the systems and structures that make day-to-day healthcare delivery possible. It provides a detailed breakdown of hospital departments, illustrating how each one functions individually and in coordination with others. Emphasis is placed on the roles and responsibilities of various staff members, from administrative leaders to clinical personnel.  

Students will also look at how patients move through the system, how departments communicate with one another, and how governance frameworks ensure smooth and accountable operations. The goal is to build a deep understanding of what it takes to run a hospital efficiently and effectively. 

At the heart of any hospital are the services that directly impact patient care. This module covers how clinical services—such as inpatient, outpatient, emergency, and intensive care—are managed to maintain high standards and responsiveness. It also delves into diagnostic functions like lab testing and imaging, and therapeutic departments including surgery, pharmacy, and physical therapy.  

Learners will gain insights into the complexities of overseeing these services, ensuring they function cohesively and deliver accurate, timely, and safe care. Operational efficiency and quality improvement are key themes, helping students appreciate the balance between clinical excellence and effective management. 

Often operating in the background, support services are essential to the functioning of any healthcare facility. This module covers the day-to-day operations of departments like facilities management, housekeeping, IT, and security. In addition, it highlights the importance of robust risk management in maintaining a safe hospital environment. 

Students will examine strategies for minimizing clinical and operational risks, including infection control protocols, legal compliance, and preparedness for emergencies or disasters. The module emphasizes the need for proactive planning and strong coordination to support the core mission of healthcare institutions. 

This final module takes a broader view, moving beyond individual institutions to look at healthcare systems as a whole. It introduces students to public health policy, the structure of healthcare financing, and how services are delivered at community and population levels. Discussions will include how to make healthcare more accessible and equitable, and how resources are managed on a national scale.  

The module also covers the critical roles played by government agencies and non-governmental organizations in shaping and supporting public health. Students will leave with a well-rounded understanding of how healthcare systems function and evolve over time.